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Communications Officer

Preston

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Up to £30000 plus excellent benefits

Fixed Term Contract

Financial Services

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Full Job Spec

re:Source Talent are workig in paertnership with a Financial Services business based in the heart of Preston. They are looking to recruit a Communications Officer on a 12 month Fixed Term Contract.

 

The primary function of this role is to support the Communications Manager in developing and delivering high-impact communications for members and employers – both online and offline. While the role is primarily focused on producing effective written content, there will also be elements of campaign planning, data analysis and idea generation – all with a view to enhancing member experience and promoting the business brand.

 

Main responsibilities will involve:-

 

  • Member newsletters. To be responsible for the planning, development and approval of member newsletter content throughout the year (with the support of the Communications Manager). This will involve creating and adapting content, ensuring brand consistency and making improvements based on member feedback and engagement.
  • Website content. To be responsible for keeping the business' web content relevant, up-to-date and in the best interest of members. This will involve working with the Communications Manager and Digital Marketing Manager to develop a web content strategy for both the main website and the member login areas
  • Email communications. To provide content for the successful delivery of member email campaigns – including statutory member communications (annual benefits statements, P60s etc) and targeted engagement campaigns around different customer segments (new joiners, retirees etc).
  • Event management. To support the Communications Manager and wider Team in delivering member events and forums (either remotely or at external venues). This may include pre-event communication planning, delivery of invitations, post event communications and reporting.
  • Operational feedback. To attend regular meetings with the helpdesk and operations teams, in order to obtain member insights that will help to improve all forms of member communications.

What experience do you need, in order to be successful?

The successful candidate will need to have:-

 

  • An experienced communications professional (ideally with some marketing experience).
  • Excellent verbal and written communication skills.
  • A confident content writer with experience in providing professional copy to tight deadlines.
  • A customer champion with an ability to adapt their communication style to different audiences.
  • A team player who can build strong working relationships with internal and external stakeholders.
  • Experience of working with brand guidelines and adapting communications to a specific a tone of voice.
  • A forward-thinking individual, who is not afraid to challenge the norm if it improves member experience.
  • A natural planner, who is comfortable analysing data, tracking campaigns and making changes based on feedback.
  • IT literate and proficient with MS office applications.
  • Experience in pensions or a financial services industry preferred (but not essential).
  • An understanding of and acceptance of the business' equality programme (both internally and externally), along with all other corporate policy initiatives around diversity and good practice.

 

A comeotitve salary of £30,000 per annum plus benefits is available, as well as a hybrid working style.

What will the first 3 to 6 months look like in this role?

What does future progression look like in this position?

What will the working environment look like for people in this role?

Application Form 

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